LIBERTA Terms of Service

Version 1.5 · Effective September 29, 2026

Article 1 (Purpose)

These Terms govern the rights, obligations and responsibilities between LIBERTA ENM Co., Ltd. ("Company") and users in relation to the K-POP fan commerce services ("Services") provided through the online store operated by the Company.

Article 2 (Definitions)

1. "Services" means all services provided through the Company's website and mobile applications, including the sale of goods, fan-signing event entries, and video call events. 2. "Member" means a person who has agreed to these Terms and entered into a service agreement with the Company. 3. "Event Product" means a product such as a fan-signing entry ticket or a video call participation right, for which eligibility to participate is granted upon purchase. 4. "Entry" means the right to participate in a fan-signing draw; "Participation Right" means the right to take part in a video call event.

Article 3 (Publication and Amendment of Terms)

1. The Company shall post these Terms on the initial service screen so that Members may easily review them. 2. The Company may amend these Terms to the extent that such amendment does not violate applicable laws, including the Act on the Consumer Protection in Electronic Commerce and the Act on the Regulation of Terms and Conditions. 3. Where the Company amends these Terms, it shall give notice from seven (7) days prior to the effective date, stating the effective date and the reasons. Where the amendment is unfavourable to Members, notice shall be given from thirty (30) days prior to the effective date, together with a comparison of the provisions before and after the amendment. 4. Where the Company has clearly notified that failure to express refusal by the effective date shall be deemed as consent, and the Member has not expressly refused, the Member shall be deemed to have consented to the amended Terms. 5. Where a Member does not consent to the amended Terms, the Company may terminate the service agreement with that Member.

Article 4 (Formation of the Service Agreement)

1. The service agreement is formed when a user agrees to these Terms and the Privacy Policy, applies for membership, and the Company accepts the application. 2. The Company may refuse acceptance, or subsequently terminate the agreement, in any of the following cases: a. The application uses another person's name or information; b. The application contains false information or omits information required by the Company; c. The applicant has previously had a service agreement terminated for breach of these Terms; d. It is evident that the applicant intends to participate in events by improper means.

Article 5 (Provision and Modification of Services)

1. The Company provides services including the sale of goods, fan-signing entries and draws, operation of video call events, order and delivery management, notices, and responses to individual inquiries. 2. The Company may modify all or part of the Services for operational or technical reasons, and shall give prior notice of the modified content and its effective date. 3. The Company may temporarily suspend the Services for unavoidable reasons such as system maintenance, equipment repair, or force majeure, in which case prior notice shall be given. Where prior notice is not possible, notice shall be given without delay afterwards.

Article 6 (Purchase Application and Formation of Sales Contract)

1. A Member applies to purchase by selecting the product, quantity, options and delivery information on the Services, agreeing to these Terms, and completing payment. 2. The sales contract is formed when the Company confirms payment approval and accepts the order. 3. The Company may decline a purchase application or cancel an order in any of the following cases: a. The application contains false statements, omissions or errors; b. The product is out of stock or sales have ended; c. The per-person purchase limit is exceeded; d. The applicant seeks to obtain event participation opportunities by improper means.

Article 7 (Payment and Prices)

1. Payment may be made by credit card, simple payment, bank transfer, or other payment methods provided by the Company. 2. Members selecting an overseas delivery address may use the overseas payment methods separately notified by the Company. In such cases, the settlement currency and exchange rate applied at the time of payment shall govern. 3. Product prices include value-added tax. Delivery charges are displayed separately on the order form.

Article 8 (Delivery)

1. The Company shall dispatch products within seven (7) business days from the date on which payment is completed, save where a separate dispatch schedule is stated on the product page, such as for pre-orders or products dispatched after an event. 2. Delivery charges are calculated according to the order amount, delivery region (including remote and island areas) and whether the destination is domestic or overseas, and may be confirmed on the order form. 3. The Member is responsible for delivery delays or returns arising from errors in the delivery information entered by the Member, and shall bear the cost of redelivery. 4. Where delivery is delayed for reasons not attributable to the Company, such as force majeure, logistics disruption or manufacturer circumstances, the Company shall give notice of the reason and the expected schedule.

Article 9 (Withdrawal of Subscription, Returns and Exchanges)

1. A Member may withdraw the subscription within seven (7) days from the date of receipt of the product. However, where the Member receives the written contract details later than the product, the Member may withdraw within seven (7) days from the date of receiving those details. Where the product differs from the labelling or advertising, or the contract has been performed differently from its terms, the Member may withdraw within three (3) months from the date of receipt, and within thirty (30) days from the date on which the Member became aware or could have become aware of such fact. 2. Withdrawal is restricted in any of the following cases: a. The product has been lost or damaged due to reasons attributable to the Member, except where the packaging was opened in order to check the contents of the product; b. The value of the product has significantly decreased due to the Member's use or partial consumption; c. The value of the product has significantly decreased over time such that resale has become difficult; d. The packaging of a reproducible product (such as a music album) has been damaged; e. The product is an Event Product under Article 10 for which event participation eligibility has already been granted. 3. The Company indicates the restrictions under items b through d of Paragraph 2 where the Member can easily see them, such as on the product detail screen. Where the Company has not made such indication, it shall not restrict withdrawal on those grounds. 4. The Member may cancel an order from My Page while it is being prepared for dispatch. Even after dispatch has commenced, the Member may express the intention to withdraw; in that case the product is handled through the collection procedure in Paragraph 5 after receipt. 5. The return and exchange procedure is as follows: a. The Member requests a return or exchange from My Page or through 1:1 Inquiry. b. As a rule, a courier designated by the Company visits the Member's delivery address to collect the product. A Member who wishes to send the product back personally may obtain the return address and method through 1:1 Inquiry. c. The Company checks the condition and components of the returned product and then issues the refund or ships the replacement. The Company's approval of a request means that the collection procedure begins and does not in itself constitute a refund or reshipment. 6. The Company shall refund the price within three (3) business days from the date on which the product is returned to the Company. Where the refund is delayed, the Company shall pay compensation for the delay on the delayed amount at the rate of 15% per annum from the day after that deadline until the actual refund date (Article 21-3 of the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce). For credit card payments, the Company requests cancellation of the payment without delay, and the actual timing of the refund may vary according to the card issuer's schedule. 7. Where a return is due to a simple change of mind, the Member bears the cost required to return the product, and the Company deducts the following amounts from the refund after showing the deduction and the expected refund on the return request screen. The Company does not claim any penalty or damages beyond these. a. The return shipping fee (one way). The amount is shown on the return request screen and in the usage guide. It is not deducted where the Member has sent the product back personally with prepaid postage. b. Where an entire order that received free original shipping under a minimum-purchase condition is returned, the original shipping fee. This condition and the amount are shown in advance on the product detail and order screens and in the usage guide. c. Any original shipping fee already paid by the Member is not refunded, and it is not deducted again from the refund. 8. Where the product differs from the labelling or advertising, the contract has been performed differently from its terms, or the return or exchange is otherwise due to reasons attributable to the Company such as a defect or wrong delivery, the Company bears the costs of return and reshipment, and for a return the Company refunds the product price and the original shipping fee paid by the Member in full. 9. Where components (photo cards, bonus items, etc.) are missing from the returned product, the Company checks the original shipment record and how they came to be missing, and notifies the Member to give an opportunity to send the missing components. Where the components are not supplied, or the product has been damaged due to reasons attributable to the Member so that a restriction under Paragraph 2 applies, the Company may notify the Member of the reason and decline the return, in which case it will agree the method of sending the product back with the Member. The Company does not set a value for components at its own discretion and deduct it from the refund. 10. After a Member confirms the purchase, cancellation or return can no longer be requested from My Page. However, where the period under Paragraph 1 has not passed or there are reasons attributable to the Company such as a defect, the Member may request it through 1:1 Inquiry and the Company handles it under the procedure in this Article. 11. Where seven (7) days have elapsed since delivery was completed and the Member has not requested cancellation or return, the purchase is confirmed. Purchase confirmation is an order-management step and does not limit the Member's rights under Paragraphs 1 and 10. 12. For an exchange due to a simple change of mind, the Member bears the shipping costs of one return and one reshipment of the replacement, and the amount is shown when the exchange is requested. Where the replacement is out of stock, the Member may choose a return and refund instead.

Article 10 (Special Provisions for Event Products)

1. For Event Products such as fan-signing entries and video call participation rights, eligibility to participate is granted upon completion of payment and receipt of the product. Once such eligibility is granted, withdrawal of subscription is restricted pursuant to Article 17(2) of the Act on the Consumer Protection in Electronic Commerce. 2. The Company shall clearly display the restriction under paragraph 1 on the purchase screen and shall obtain the Member's consent before proceeding with payment. A record of the Member's consent is retained together with the order information. 3. Where an Event Product is bundled with a physical product, withdrawal in respect of the physical product is likewise restricted once event participation eligibility has been granted. 4. Notwithstanding paragraph 1, where an event is cancelled or fails to take place for reasons attributable to the Company, the Company shall refund the full amount.

Article 11 (Fan-Signing Entries and Draws)

1. Entries are calculated automatically according to the purchase quantity and the multiplier set for each product. 2. Draws are conducted on a weighted basis proportionate to the number of entries, and a Member may win at most once per event. 3. The Company records and retains the date and time of the draw, the person who executed it, and the total number of entries. 4. Winners may check the result in My Page, and the Company may send a winning notice to the registered email address or mobile number. 5. Where it is confirmed that entries were made by improper means, the Company may cancel the win. 6. Where a winner does not confirm participation by the deadline set by the Company or does not attend the event, the winning entitlement lapses and no refund shall be made.

Article 12 (Video Call Events)

1. Video call participation rights are sold on a first-come, first-served basis, and the quantity sold shall not exceed the capacity set for each event. 2. The Company shall individually notify holders of participation rights of the call date and time, the method of participation and the participation code. 3. Where a Member does not participate at the notified time, this shall be treated as non-attendance and no refund shall be made. 4. Where a video call cannot take place for reasons attributable to the Company, the Company shall provide either a reassignment or a refund, at the Member's election.

Article 13 (Obligations of Members)

1. Members shall not engage in any of the following: a. Misappropriating another person's information or registering false information; b. Purchasing products or participating in events by improper means, including through automated programs; c. Reproducing, distributing or commercially exploiting information obtained through the Services without the Company's prior consent; d. Infringing the intellectual property rights of the Company or any third party; e. Interfering with the stable operation of the Services. 2. Members may not transfer or lend their account information to third parties, and shall be responsible for any damage arising from negligent management of their account.

Article 14 (Termination and Restriction of Use)

1. A Member may at any time apply to terminate the service agreement (withdraw membership) through My Page. 2. Upon withdrawal, the Member's personal data shall be handled in accordance with the Privacy Policy, and re-registration using the same information shall be restricted for forty-eight (48) hours from the date of withdrawal in order to prevent misuse. 3. Where a Member breaches Article 13, the Company may restrict use or terminate the service agreement upon prior notice. In urgent cases, notice may be given after the measure has been taken. 4. Even where the service agreement is terminated, performance and refund in respect of sales contracts already formed shall be governed by these Terms.

Article 15 (Protection of Personal Data)

The Company protects Members' personal data in accordance with applicable laws. Matters concerning the processing of personal data are governed by a separate Privacy Policy.

Article 16 (Obligations of the Company and Limitation of Liability)

1. The Company shall endeavour to provide the Services continuously and stably in accordance with applicable laws and these Terms. 2. The Company shall not be liable where it is unable to provide the Services due to force majeure, including natural disasters, power failures, or failures of information and communication facilities. 3. The Company shall not be liable for any impediment to the use of the Services attributable to the Member. 4. The Company shall not be liable for the reliability or accuracy of information posted by Members on the Services.

Article 17 (Dispute Resolution)

1. The Company operates an individual inquiry channel in order to promptly handle opinions and complaints raised by Members. 2. Disputes arising between the Company and a Member shall in principle be resolved through mutual consultation. Where consultation fails, either party may apply for mediation to a consumer dispute mediation body under the Act on the Consumer Protection in Electronic Commerce. 3. These Terms and transactions between the Company and Members shall be governed by the laws of the Republic of Korea, and any action shall be brought before the competent court under the Civil Procedure Act.

Addendum These Terms take effect on 7 September 2026.