ARIRANG (613 Limited Edition Picture Disc Vinyl)
Please select options.
- Albums (CDs and other reproducible goods) cannot be returned once the shrink wrap has been opened.
- Returns are restricted if the item has been used or components (photo cards, benefits, etc.) are missing so that its value is significantly reduced.
- Defective or wrongly delivered items can be exchanged or returned regardless of the above.
Details
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Shipping
1. Order Processing and Dispatch
Orders are dispatched in sequence within 3–5 business days after payment is completed. Business days exclude weekends and public holidays. Dispatch timing may vary depending on order volume and product readiness.
This timeframe covers order preparation and dispatch only. Additional transit time is required for delivery after dispatch.
2. Pre-Order Items and Albums
Pre-order items and albums are dispatched in sequence after their release date. The standard dispatch timeframe of 3–5 business days after payment may not apply to these products.
Release dates and product-specific shipping schedules are available on the relevant product page. Changes to the release schedule may affect dispatch timing.
3. Domestic Shipping Fees — South Korea
The domestic shipping fee is KRW 3,000. Free shipping applies to orders of KRW 30,000 or more.
The applicable shipping fee is displayed at checkout. Check the product subtotal, shipping fee, and final payment amount before completing your order.
4. International Shipping
International shipping fees vary by destination country and shipment weight. The exact fee is displayed at checkout. Enter your delivery address to review the applicable shipping fee and final payment amount.
International delivery times vary depending on transportation conditions, customs clearance, and local delivery operations. If an order is needed by a specific date, allow sufficient time for international transit and customs processing.
5. Order Tracking
Dispatch status and delivery progress can be checked under My Page > Order History.
Tracking information may take time to appear after dispatch. If delivery updates are not immediately available, check again later.
6. Delivery Address Details
Enter the recipient’s name, contact number, shipping address, and postal code accurately when placing an order. Include all necessary address details, such as the building name, apartment number, or unit number.
For international orders, check that the address format and postal code are correct for the destination country. Incorrect or incomplete delivery information may cause delays or prevent successful delivery.
7. Shipping Delays
Dispatch or delivery may be delayed by natural disasters, severe weather, high order or shipping volumes, or carrier-related circumstances.
International shipments may require additional time due to customs procedures and local transportation conditions. Actual dispatch and arrival dates may differ from the estimated timeframe.
If delivery takes longer than expected, check the order status and available tracking information under My Page > Order History.
Exchange & Refund
1. When to request
You can request an exchange or return within 7 days of receiving your item. If the item differs from its description, or is defective or wrongly delivered, you can request within 3 months of receipt and within 30 days of becoming aware of it.
2. How to request
Request a return or exchange from My Page > Orders. Even after confirming the purchase, you can request through My Page > 1:1 Inquiry if you are still within the period above or the item is defective or wrongly delivered. For defects or wrong items, please attach photos showing the condition.
3. Process
Request → Approval → Courier pickup from your address → Arrival and inspection → Refund or replacement shipped. You can follow each step on the order detail page. If you prefer to send it yourself, ask for the return address through 1:1 Inquiry.
4. Shipping fees
For a change-of-mind return, the one-way return shipping fee is deducted from your refund; the amount is shown on the return request screen. If an order received free shipping for meeting a minimum purchase and the whole order is returned, the original shipping fee is also deducted. If you send the item back yourself with prepaid postage, the return fee is not deducted. For international orders, please send the item back yourself at your own cost; we refund the item price without deducting a return fee.
For a change-of-mind exchange, you pay for one return and one reshipment. If the problem is ours (defect, wrong item, etc.), we cover all shipping costs and also refund the original shipping fee you paid.
5. When exchanges or returns are restricted
Albums (CDs, etc.) cannot be returned once the shrink wrap has been opened. Returns are also restricted if the item has been used or its value has significantly decreased. Simply opening the box or bag to check the contents does not restrict a return.
If photo cards, benefits or other components are missing from a return, we will contact you first and give you the chance to send them. We do not set a value for components ourselves and deduct it from your refund.
6. Event products
Fansign entry products and video-call tickets grant entry or participation upon payment and cannot be cancelled or refunded for change of mind. If an event is cancelled for reasons on our side, you will receive a full refund.
7. Refunds
We refund within 3 business days of your item arriving back with us. If we are late, we add compensation at 15% per annum. For card payments, it may take a few more days to show depending on your card issuer.