[Guide] How to request an exchange or return

Hello from Liberta. Here is how exchanges and returns work. 1. Request period · Submit a request in My Page › Orders within 7 days of receiving your item. · Requests cannot be made after the purchase is confirmed. 2. Process Request → Approval → Pickup → Inspection → Refund or re-shipment · You can follow each step on the order detail page. · The Confirm Purchase button is disabled while an exchange or return is in progress. 3. Shipping fees · Change of mind: round-trip shipping is paid by the customer and deducted from the refund. · Defective or wrong item: shipping is covered by Liberta. 4. When exchanges or returns are not possible · The CD shrink wrap has been opened · The request is about which random inclusion (e.g. photo card) you received · Event products such as fansigns and video calls We apologise for any inconvenience and will process your request as quickly as possible.